YOU·OLOGY refreshing biocellulose mask – 8 count

Frequently Asked Questions

• What is Younique’s subscription program?

  Younique Subscription makes it easier for you to receive select products via automatic delivery.

• Which markets are eligible to participate in Younique Subscriptions?

  The Younique Subscription program is currently available in all markets. However, subscription-eligible products may vary per market.

• What are the benefits of ordering through Younique’s Subscription program?

  Ordering products and bundles through Younique Subscription gives you access to benefits that you can’t get any other way, like discounted pricing. 

• What products can I subscribe to?

  All subscription-eligible products can be found on the subscription landing page. These products will also feature the subscription icon on their respective product pages.

• How do I set up a subscription?

  1. Navigate to the main (“hamburger”) menu and click on SUBSCRIPTION in the Shop section of the menu (it appears right above the word “Community”). 
  2. Select the product or bundle you would like, verify there is a checkmark next to “Get a Younique Subscription,” and then choose Add to Cart & Subscribe. 
  3. You will be able to set the frequency at which you’d like your products to process. Different products offer varying options for subscription intervals. Check out as usual, and your order will recur at the frequency you selected.
     

  You can create as many subscriptions* as you would like. Please note that only select products are eligible for subscription. You can manually add a subscription order to any regular order.   

• How do I manage my subscription(s)?

  On your desktop, log in to your Younique account. Navigate to My Account at the top of youniqueproducts.com (next to the logo) and click on Subscription Manager. If you’re managing your account via mobile device, you can manage subscriptions by navigating to the hamburger menu, selecting My Office, clicking My Account, then selecting Subscription Manager. This will take you to the Subscription Manager, from which you can:

  • Edit your subscription’s next billing date
  • Change the subscription frequency
  • Update product quantities
  • Move up your next shipment
  • Skip a subscription order
  • Cancel a subscription
  • Customize the products (This is only available for YOU·OLOGY bundles)
  • Edit shipping address, payment method, and other account details
    

• How often can I subscribe to products?

  Different products offer varying options for subscription intervals. You can create a subscription at any time with the option to process every month, two months, three months, or four months, depending on the product. If you need subscription bundles at varying intervals, you can set up multiple subscriptions with different billing dates and frequencies.

• How often will I receive products?

  You will receive products at the frequency you choose. Your subscription will process on the same date of each month as your initial subscription purchase. Please note that because subscription orders cannot be processed on the last few days of the month (29th, 30th, or 31st), any initial subscription purchases made on those dates will default to processing on the 28th of the month moving forward.

• How do I cancel a subscription?

  Go to your Subscription Manager and find the subscription you would like to cancel from the Upcoming tab. Click on View/Edit Details, then click on Cancel Subscription. Follow the prompts to cancel your subscription. Please note that it will only cancel the subscription you selected. If you have multiple subscriptions you would like to cancel, you will need to cancel each one separately.
  
  You will have until 11:59 p.m. UTC the day before your subscription order’s processing date (which is displayed at the top of the subscription in the Subscription Manager) to make changes, skip, or cancel the order.

• How do I skip a subscription order?

  To skip the upcoming subscription order, go to your Subscription Manager and click on Skip Order in the upcoming order summary. Your next subscription order will be skipped. No future subscription dates will be affected. 
  
  You will have until 11:59 p.m. UTC the day before your subscription order’s processing date (which is displayed as Edit Order Before This Date in the Subscription Manager) to make changes, skip, or cancel the order.
  
  This process is similar to the order cancellation process above. 

• What is the difference between skipping and canceling a subscription/subscription order?

  On an order level, you can choose to skip the subscription order. The next shipment will process as regularly scheduled. 
  
  Canceling a subscription means that you will no longer be charged for or receive that subscription.

• How do I update my billing information?

  Find the subscription, then click on Edit Billing Date. Go to your Subscription Manager and click on Edit beneath the Billing Information section under Upcoming Order. You can select a previously saved card or add a new one. Once changed, that subscription will be charged to this card until you change it again. Other subscriptions will be unaffected, as each subscription has its own information. 

• How do I update my shipping address?

  Go to your Subscription Manager and click on Edit beneath Shipping Address. You can select a previously saved address, add a new one, or manage your address book. Once you save your changes, that subscription will be shipped to this address until you change it again.

• How do I change the products in my subscription?

  Only YOU·OLOGY products can be customized. To customize your order, click on View/Edit Details from the subscription you wish to edit and click on Customize for the subscription you want to change. Make your new selections in the pop-up window and save your order. This will change that bundle for all future orders on that subscription.  

• Why can’t I subscribe to some products?

  Only select products are available for subscription within set bundles. To see what’s available, visit the subscription landing page on youniqueproducts.com. This can be found by navigating to the main (“hamburger”) menu and clicking on Subscription at the bottom of the “Shop” section (right above “community”). 

• How do I return a product from a subscription order?

  Subscription orders are covered by our LOVE IT GUARANTEE return policy. Learn more here.

  Once a subscription item has been returned for a refund or exchange per the LOVE IT GUARANTEE return policy, you will be instructed to change your subscription preferences. If that same item remains in your subscription, it will thereafter be ineligible for any subsequent return requests.

• Can I add an item to my subscription? If so, how do I do that?

  No. You cannot add an item to your subscription at this time.

• What happens if a product in my subscription order is backordered or unavailable?

  We’ll send you an email within 10 days of your order’s processing date if an item in your upcoming subscription order is unavailable. 
  
  If a subscription item is unavailable, the subscription order will process on the next subscription date after the product is back in stock. You will not be required to make any changes to the order, but may check back periodically to adjust the date. Future subscription billing dates for that subscription bundle will not be affected. 
  
  If the unavailable item is a customizable item like a YOU·OLOGY booster from one of your YOU·OLOGY bundles, you will need to update your subscription with a currently available booster. You will have until 11:59 p.m. UTC the day before your subscription order’s processing date (displayed at the top of the subscription) to make changes, including replacing the unavailable item with another option that is available. 
  
  If the unavailable item is not changed before the subscription order processes, you will receive an email letting you know that your order failed. You will have 30 days to replace the unavailable item(s) before the order is canceled. Once you have replaced the unavailable items in your subscription order, you can process your credit card to complete the order. Future subscription billing dates for that subscription bundle will not be affected.

• Do subscription orders receive free shipping?

  Currently, subscription bundles receive free standard shipping. However, individual GLOWPLEXION items purchased on subscription do not qualify for free shipping.  

• When will I know when my subscription is processing?

  We’ll send you a reminder email 10 days before your subscription order is processed. You will have until 11:59 p.m. UTC the day before your subscription order’s processing date (which is displayed at the top of the subscription in the Subscription Manager) to make changes.

• How do I change the frequency of my subscription?

  Go to your Subscription Manager, find the subscription you want to edit, and click on View/Edit Details. When the details expand, find Next Billing Date and click on Edit, then select a new billing day, month, and frequency from the dropdown menu. Depending on the product, you can choose from every month, two months, three months, or four months.

• What if there is an error with my billing or shipping information?

  All subscriptions that are in an error state are included in an Errors tab. There will be a Resolve link next to anything that needs to be corrected. Simply click on Resolve to fix the issues and resume your subscription.
  
  We’ll email you if there is a problem processing your subscription order. Go to your Errors tab in the Subscription Manager and look for a pink error symbol around either the Shipping Information or Billing Information, or Contact Information for the affected subscription. Click on Edit on the section with the error, make the necessary corrections, and then click on Retry Order. At that point, we will charge your credit card and process your order. You will have 30 days to make the correction and process the incomplete order. After 90 days, the order will be deleted automatically. This will not affect all future subscription orders, however.

• Can I use a prepaid debit card (e.g., Visa gift card or PostePay) to pay for my recurring subscription orders?

  Yes, you can use any prepaid debit cards that have the same functionality as a standard debit or credit card. However, you will need to review your prepaid card balance prior to your subscription charges, to ensure you have enough money to pay for your subscription order or change your payment method to another card with sufficient funds available prior to your subscription’s automatic renewal date. Otherwise, your subscription order will not process.

• Can I use product credit to pay for my subscription order?

  No, you cannot use product credit to pay for subscription bundles.

• When will my subscription process?

  Your subscription will process on the same date each month as your initial subscription purchase. For example, if you initially signed up for a monthly collagen subscription on January 10, your card will be charged and the order will be created on February 10, March 10, April 10, etc., until you cancel the subscription. 
  
  Please note that because subscription orders cannot be processed on the last few days of the month (29th, 30th, or 31st), any initial subscription purchases made on those dates will default to processing on the 28th of the month moving forward.

• How do I change my billing date?

  Go to your Subscription Manager and click on Edit under Next Billing Date. Subscription orders cannot be processed on the last few days of the month (29th, 30th, or 31st).

• Can I receive my subscription before my current billing date?

  Yes! If you would like to process your subscription order before its automatic billing date, you may do so by clicking Edit under Next Billing Date and using the modal to select a new date. This will charge the card on the date selected. 
  
  This will change the processing date for any of your future subscriptions. If you wish to change your subscription’s processing date moving forward, you will need to select a new date. Each individual subscription must be updated separately. 

• Who earns the PRS for subscription bundles?

  A customer may have a different Brand Ambassador/Brand Affiliate for each subscription item. The Brand Ambassador/Brand Affiliate on a subscription cannot be changed. The customer would need to cancel their subscription order with their current Brand Ambassador/Brand Affiliate and create a new subscription under a different Brand Ambassador/Brand Affiliate. Roll-up rules work the same. 
  
  If, however, the Brand Ambassador/Brand Affiliate with whom you have the subscription becomes inactive or ineligible to receive commissions, the regular roll-up rules will apply as set forth in each market’s Independent Brand Ambassador or Brand Affiliate Agreement. 

• How do I transfer my subscription to another Younique Brand Ambassador/Brand Affiliate account?

  To transfer your subscription to another Younique Brand Ambassador's/Brand Affiliate’s account, you must cancel your current subscription and create a new one under a different Brand Ambassador/Brand Affiliate. Please note that Brand Ambassadors/Brand Affiliates can only have subscriptions under themselves. 

• Can I set up a subscription in multiple markets?

  With the new change, each subscription could be in a different market. If they want to change the market, they need to cancel the subscription and create a new subscription with a new Brand Ambassador/Brand Affiliate in a different market. 

  Certain legal parameters apply. Please review the Terms & Conditions for your country here: 
  U.S.A.
  Canada
  Australia
  New Zealand
  U.K.
  Ireland
  Mexico
  Germany
  France
  Spain
  Portugal
  Italy
  Hong Kong
  Belgium
  Austria
  Netherlands